Terms of Service

1. Acceptance of Terms

By accessing or using VowProof, a service provided by VowProof LLC (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

VowProof is a project management platform designed for wedding stationers. The Service provides tools for proof management, client approvals, guest list management, invoicing, proposals, scheduling, and workflow automation.

3. Accounts

You are responsible for maintaining the security of your account and for all activities that occur under your account. You must provide accurate and complete information when creating an account. You must notify us immediately of any unauthorized use of your account.

4. Subscription & Payments

VowProof LLC offers paid subscription plans billed on a monthly or annual basis. Certain promotional cohorts (such as Founding Members, Early Members, or beta testers) may be offered one-time payment plans that grant access without recurring billing. Payments are processed through Stripe. You may cancel a recurring subscription at any time through your account settings.

• Cancellations: Your subscription remains active through the end of your current billing period. No partial-period refunds are issued for cancellations.
• 14-day free trial: New subscriptions include a 14-day free trial. Your payment method is collected at signup but will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged at the plan rate you selected.
• Auto-renewal (recurring plans only): Recurring subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current rate for your plan, unless you cancel before the renewal date. You can cancel at any time from your account settings to stop future charges. Cancellation takes effect at the end of your current billing period. One-time payment plans do not auto-renew.
• Billing errors: If you were charged in error (including duplicate charges or charges after cancellation), contact us within 30 days for review and refund if the charge was incorrect.
• After billing starts: Once your trial ends and billing begins, we do not offer refunds for unused subscription time, except for billing errors.

For full details, see our Refund Policy.

4A. Client Payments via Stripe Connect

VowProof uses Stripe Connect to facilitate payments between stationers and their clients. When a client pays an invoice, proposal, or consultation fee through VowProof, the payment is processed directly to the stationer's connected Stripe account. VowProof does not hold, process, or take a cut of these client payments.

Stationer responsibilities: As the merchant of record for client transactions processed through your connected Stripe account, you are solely responsible for:

• Chargebacks, payment disputes, and refund requests from your clients
• Collecting and remitting applicable sales taxes on your transactions
• Fulfilling orders and providing customer service to your clients
• Compliance with Stripe's terms of service and applicable payment regulations
• Any Stripe fees, reserves, or penalties assessed on your connected account

VowProof LLC is not liable for any losses, fees, or disputes arising from transactions processed through your connected Stripe account.

5. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use VowProof. By using the Service, you represent that you meet this requirement.

6. Your Data

You retain ownership of all data you upload or create in VowProof, including project files, client information, guest lists, and invoices. We do not claim any ownership rights over your content.

License to operate: By uploading or entering content into VowProof, you grant VowProof LLC a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process that content solely as necessary to provide, maintain, and improve the Service and its integrations (for example, generating proof previews, sending emails on your behalf, or syncing data with connected services). This license ends when you delete the content or close your account.

You may export your data at any time through the application. To request deletion of your account and associated data, contact support@vowproof.com. Upon account termination, your data is retained for 30 days to allow for export, after which it may be permanently deleted.

7. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Upload malicious files or code
• Attempt to access other users' accounts or data
• Resell or redistribute the Service without permission
• Use the Service to send spam or unsolicited messages

For expanded rules, see our Acceptable Use Policy.

8. Third-Party Integrations

VowProof integrates with third-party services including Google (Calendar and Gmail), Microsoft 365 (email), Stripe (payments), Resend (email delivery), Shopify, WooCommerce, and Zapier. Your use of these integrations is subject to the respective third party's terms of service. We are not responsible for the availability or performance of third-party services.

You are responsible for maintaining any required third-party accounts, permissions, and credentials, and for ensuring that your use of connected services complies with applicable third-party terms and laws.

9. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless VowProof LLC, its affiliates, officers, directors, employees, and agents from and against any claims, demands, actions, proceedings, damages, judgments, settlements, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or relating to: (a) your use of the Service; (b) content, data, files, messages, or materials you upload, share, send, or process through the Service; (c) your products, services, proposals, invoices, proofs, contracts, consultations, or client transactions; (d) your violation of these Terms, our Acceptable Use Policy, or applicable law; or (e) your violation, infringement, or misappropriation of any third-party rights, including intellectual property, privacy, publicity, or data protection rights.

10. Limitation of Liability

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” VowProof LLC disclaims all warranties and representations, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing, usage, or trade practice. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from delays, loss, corruption, or inaccuracy of data.

To the fullest extent permitted by law, VowProof LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunities, or business interruption, arising out of or relating to the Service, third-party integrations, or these Terms, even if we were advised of the possibility of those damages and even if a limited remedy fails of its essential purpose.

To the fullest extent permitted by law, VowProof LLC's aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the total amount you paid to VowProof LLC for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

11. Termination

We reserve the right to suspend or terminate your account if you violate these terms. You may terminate your account at any time by contacting us. Upon termination, your data will be retained for 30 days to allow for export, after which it may be deleted.

Discontinuation of Service

We may discontinue or materially alter the Service (or any part of it) at any time. If we decide to permanently discontinue the Service in its entirety, we will provide at least sixty (60) days' prior written notice to the email address associated with your account. Nothing in these Terms guarantees that the Service will be available indefinitely.

During the notice period, you will be able to export your data (including uploaded files, guest lists, and project information) using the tools we make available. After the discontinuation date, we may delete all stored data.

Refunds upon discontinuation:

• Monthly or annual subscribers: You will receive a pro-rata refund of any prepaid fees covering the period after the discontinuation date.
• Lifetime Access purchasers: “Lifetime Access” means access for the operational life of the Service, not the lifetime of the purchaser. If the Service is discontinued within twenty-four (24) months of your Lifetime Access purchase date, you will receive a pro-rata refund calculated as: (purchase price) × (remaining months ÷ 24). After twenty-four (24) months from your purchase date, no refund is owed upon discontinuation.

Except for the refunds described above, we will not be liable for any damages, losses, or costs arising from the discontinuation of the Service.

12. Dispute Resolution

If a dispute arises between you and VowProof LLC, we encourage you to contact us first at support@vowproof.com so we can try to resolve it informally. Most concerns can be resolved quickly this way.

If we cannot resolve the dispute informally within 30 days, either party may pursue formal proceedings. You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in the State of New York, and you consent to the jurisdiction of those courts.

Class action waiver: You agree to resolve disputes with VowProof LLC on an individual basis only. You waive the right to participate in a class action lawsuit or any other representative or collective proceeding.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

14. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes by email or through the application at least 15 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the updated terms. If you do not agree with a change, you may cancel your account before the effective date.

15. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy, Refund Policy, Acceptable Use Policy, and DMCA Policy, constitute the entire agreement between you and VowProof LLC regarding the Service and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable by a court, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our written consent. VowProof LLC may assign its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Survival: Sections that by their nature should survive termination will survive, including but not limited to: Your Data (license provisions), Indemnification, Limitation of Liability, Dispute Resolution, and General Provisions.

16. Contact Us

If you have questions about these terms, please contact us at support@vowproof.com.